What Our Clients Say

The Concept team offer a highly personal and reassuring aproach to financial planning. Their tailor-made plan has given me great confidence for the years ahead.

John Robert Wallis

A massive thanks to you both, if we hadn’t come to see you a year ago we would not have thought it possible to be able to do this.

Maria and Nigel Bird

I’ve really enjoyed working with the very professional team at Concept. Everything went smoothly, was clearly explained, and I got exactly what I wanted.

Bjorn Sternberg

Concept have been great. Not only in the service they have provided so far, setting up my financial planning, but also in their level of communication throughout.

Vincent Kilbride

Thank you Paul and Pascale for your help and understanding in planning my financial future. Your knowledge, enthusiasm and support are very reassuring.

Susie Kilbride

From start to finish an easy to follow process, professionally executed! Keep doing it as you are!

John Footitt

Prompted by a change imposed by our pension provider which we did not feel was being adequately addressed by our previous IFA. We met with Paul and Pascale and had our eyed opened to the opportunities available to us; as well as being friendly, efficient, and patient. They explain things in plain English

Nigel Bird

Paul & Pascale took time to understand our objectives, analysed our situation and provided a clear plan for the years ahead. Too often ‘advice’ turns out to mean ‘you should buy this from us’, but with Concept there was no conflict of interest between financial plans and financial products.

Matt & Lindsay Twist

Just wanted to say thank you for all your help, kindness and hard work sorting out everything for me since I lost John. It is very much appreciated. Many thanks.

Christine Bennett

Concept untied all the knots in my retirement planning. They were able to guide me through the options available so that I now have a more secure future in place.

Fran Stevens

A very thorough and detailed financial plan supplied for our consideration by a competent Concept financial team who we would be happy to recommend

Gordon & Pauline Turner

Clear, friendly advice on investment. The only IFA I have felt confident about. Partly due to their meeting the requirements of BS8577 : 2012

John Shepherd

A very personal, approachable attitude whilst giving thorough and considered advice.

Howard Wright

My early retirement options were looking a bit bleak until I remembered that Concept Financial Planning had looked after a colleague of mine, and they came up trumps for me too. Highly recommended.

Marcus Platts

We sought the advice of Concept for retirement planning and the service has been first class.

David & Tricia Blackwood

Made clear the situation and also did not hide behind the possibility of government future changes.

Rob Barnett

Thank you for your professional service in dealing with me in setting up my annuity. Your explanations were very clear in helping me to understand my financial position in retirement.

Elizabeth Holbrook

My confidence levels have increased regarding all aspects of financial planning – this is due to the time spent explaining the facts and methodology to me.

Clive Bonnett MBE

Clear explanations given in laymen terms! Could not have fought my way through red tape myself. Patient listening and wise advice.

Ruth Gardner

Acting as a court deputy for my mother who suffers from dementia has been a huge concern for me. Investing her money to provide for long term care was a daunting process with previous advisers having given me advice which was more in favour of huge commission for themselves. This was not the case with Concept Financial Planning who analysed her needs and put forward an excellent review document which allowed me to arrange a well balanced portfolio which I could understand in plain English with their help.

Barbara Hankins

We have benefitted in having a very good planner who has put in place a structured plan that will help us with what we quire in our retirement. This would not have been possible had we tried ourselves.

Kevin & Janet Lear

If we hadn’t spoken to you, we wouldn’t have streamlined our investments, gained clarity on what we want in retirement and a clear plan on how we get there!

T & K Abbott

I am happier to let Concept handle my investment knowing that I have the support of their knowledge and expertise than I would be able to purchase such a product on my own.

M Elliott

I am a new customer of Concept and so can only say that I have found them very helpful in their dealings with me.

J Allen

Paul and Sarah are exceptionally nice and friendly people who make you feel at ease. Everything has been explained well and it is nice to feel that someone is on your side and who you totally trust. They are always on the end of the phone if you need them and I would recommend them 100%. I am glad that I found them.

P Vandepeer

Thank you for your patient assistance in putting these arrangements in place. Sue and I will be sure to suggest Concept Financial Planning to others, as opportunity arises.

C & S Spragg

We have benefited from your expert advice and patient friendly nature. You explained everything to us in detail so we truly understood what you recommended for our needs and dealing with our queries.

Peter and Linda Goldsmith

I had not looked at my pension or ISA holdings for several years and realised there had been little to no growth over this period. Having sought advice from Paul, he clearly advised my options and tailored a portfolio to suit my needs. From there the support staff were first class and actioned the relevant action accordingly.

Dan Moody

Good to see you all last Thursday – Thank you for the advice Paul ! Going to have fun doing it!

Jan D

We have benefited from using Concept Financial Planning for our financial planning needs in the following ways:

  • Unbiased explanation of what would be good for us
  • You make people feel you are interested in them
  • We didn’t feel as if we were just there to write a cheque

Andrew Minhinnick

Concept have been patient, professional and gave me confidence that they helped me in making the right choices for my retirement.

Olive Fudger

Very helpful with regard to our financial affairs offering excellent advice.

Amanda Fry

Paul and Sarah have without doubt restored my confidence in the Financial Services arena. They are without exception truly professional people.

Please thank both Paul and Sarah for their hard work and total professionalism in dealing with ‘my issues’. My personal experience (close on 20+ years now) has not been good and this has renewed my confidence in your sector.

Totally efficient, very friendly, keeping their word and trustworthy are the only words I can use.

Ray Murphy

I have been with Concept Financial Planning since its inception, and in my dealings with the Partners of this company, I have found courtesy, discretion and commitment.

The advice and assistance given to me in the management of my financial affairs has proved to be most positive and appropriate (not to say lucrative), especially in the setting up of my latest Pension Fund.


I have direct experience of Paul Richardson’s professional abilities by virtue of him having personally handled my SIPP for a number of years now.

It has never failed to perform above market norms and there has never been a time when my confidence in Paul has not been high. I would freely recommend him to other prospective clients.

Dan Begley, Director, Begley Services Ltd

Great service and as a company they really listen and give good solid advice. There is never any pressure to take up a contract. Keep up the good work and more people can benefit from your company.

C Warrender

Very pleased with the personal and prompt service we receive.

C J Stoneman

Informative, professional and very approachable.

Susan Jones

Paul and Sarah are very attentive and considerate. They look after my needs exceptionally well

Ray Murphy

I feel that my financial situation is clearer

Mrs J Mc Hugh

Paul, I have got no hesitation in recommending your company. Your honesty and integrity in financial planning is most welcome in these troubled times. Many thanks

Mr and Mrs B A Alger

We were recommended using Concept by Mr Hugh Austen who introduced us to Paul Richardson at our home. We found him very informative and very helpful in explaining everything to us both. We have spoken to Sarah and met her in person and also found her very helpful

Mr J C and Mrs C Bennett

Reviewing our old life insurance policy was a daunting task, but with Concept’s help it was made very easy.

John Riley & Jennifer Leahy

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